Miya helps OPD’s become what they are meant to be, the smooth transition of patients through the health care system. This is achieved by delivering decision support in two key areas:

1. Manage and understand the clincal risk to avoid patients suffering harm from delays of preventing low risk patients from wasting resources.

2. Respond immediately to the ebbs and flows for the OPD and optimising resources accordingly.

Features that Miya delivers for smooth transitions in the OPD:

• Support for patient urgency and categorization, assisting management of patient booking times
• Sophisticated wait-list management that incorporates patient urgency and reminders for contacting patients to see if they are still awaiting appointments
• Alerting managers to multiple visits or frequent visits that are not part of an acknowledged pathway to reduce overbooking
• Allocation of quotas for specific patient types, such as emergency bookings, to ensure capacity remains for important booking categories
• Incorporates clinical risk management such as laboratory viewing, radiology, past medical visits and alerts for missed test results
• Implements referral guidelines for both external referrers, such as GPs, and rebooking for junior doctors to reduce unnecessary bookings and inappropriate referrals
• Tracks and alerts so that relevant patient information is available before the appointment, such as radiology and lab tests, so that valuable clinic time is not wasted